Careers in Hotel Management Services

Primary Responsibilities:

• Assist with interviewing and selecting all front office staff.
• Schedule staff to ensure maintenance of planned service level.
• Conduct annual appraisals of department staff.
• Maintain training and development program for all front office staff with emphasis on the use on the FOSSE system.
• Conduct departmental staff meeting.
• Review front desk log book for any special request, group cover sheet, problems, etc.
• Develop and submit plan (budget and forecast) for department to Assistant General Manager.
• Monitor department performance-to-date planned performance.
• Monitor and maintain labor costs for the front office department as specified in the hotel plan.
• Produce a weekly occupancy forecast.
• Completes high balance credit report indicating all balances in guest ledger of cash customers with debit balances, and those credit card customers who exceed the credit authorization of property established credit limits.
• Verify accuracy of cash deposits.
• Perform monthly inventory of supplies and equipment.
• Maintain stock of expendable supplies.
• Check accuracy of room revenue report, room rate, guest folios, and telephone charges.
• Monitor billing and collection of credit (credit card billing and city ledger).
• Monitor maintenance of all department equipment to ensure proper operation.
• Monitor and maintain reservations system to ensure adherence to procedures.
• Review new Courtyard marketing systems with staff.
• Monitor Marriott Elite Members program for consistency.
• Handle guest issues promptly and with courtesy.
• Report issues within front office department and issues outside of department to the appropriate manager.
• Monitor adherence to all emergency and security procedures.

Equipment Used:

• FOSSE- Property Management System
• Calculator/Adding Machine
• Switchboard
• Printer
• LodgeNet
• Micros (F & B)

Qualifications:
Education/ Experience:  Previous Front Desk Supervisory experience a must.

Certification and/or License Requirement:

Skills:

• Leadership skills.
• Strong oral and written communication skills.
• Attention to detail.
• Planning and organizational ability.
• Customer Service.
• Able to Prioritize, quickly change direction as the need arises

Working Conditions:
Will be required to work nights, weekends and holidays. Will be required to work in fast paced environment.

Essential Requirements:

Front Desk Manager
This description of physical and mental activities is not intended to describe essential job functions.  Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

Some lifting of up to 35 pound may be required. Must be able to stand for long periods of time (up to four hours in length). Requires walking, fingering, reaching and bending frequently.

Must be able to speak, read and write English clearly, enabling one to communicate effectively with all guests, hotel management and staff and complete all required paperwork. Interact professionally with the general public and make quick decisions.

Must have a friendly, helpful personality enabling one to handle stress and guest relations pleasantly and effectively.
Must possess strong organizational skills and be detail-oriented in order to facilitate accurate completion of all required forms and procedures.

Other Requirements:

Scope:

The Group Sales and Catering Manager will be responsible for booking meetings, catered events, and group sales blocks for the SMERF market.  The position will document all Banquet Event Orders for hotel functions in this market segment and insure the details are communicated to the Food and Beverage Department and prepare all group room contracts for group blocks in this market segment and insure the details are communicated to the Rooms Department.

Primary Responsibilities:

• Must be customer oriented and ensure guest/customer needs are met and handled properly.
• Demonstrates enthusiasm for selling hotel services and customer interaction.
• Handle in-coming inquires for group rooms, issue group contracts through Delphi, and track group pick up through FOSSE (PMS) and MARSHA (reservations).
• Handle in-coming inquires for catering functions for the hotel, issue catering contracts and BEO’s through Delphi. 
• Provide on-site support for hotel function to insure that customer requirements a met.
• Keeps track of budgeted revenue goals on a weekly/monthly/quarterly basis. 
• Must have clear, concise written and verbal communication skills to include business letters, proposals, sales contracts and other required documents.
• Must have excellent listening skills.
• Assists DOM in compiling the business plan, annual budgets, sales call quotas, targeted account revenues, and other duties assigned by the DOM.
• Must be able to multi-task and prioritize what needs to be done to meet the day-to-day demands of the hotel environment.
• Communicates internally the accurate information on in-house groups to help hotel associates service their needs completely.
• Work closely with the Food and Beverage department to insure that all hotel functions surpass customers’ needs.
• Other sales-related duties as assigned by the DOM.

Equipment/Systems Used:

• FOSSE- Property Management System
• Delphi – Delphi.Net
• Microsoft Office – Outlook, Word, Excel, PowerPoint

Qualifications:
Experience/Education

• Previous hotel sales experience required. 
• Two years minimum experience preferred. 
• College degree preferred
• Previous catering sales preferred.

Certification and/or License Requirement: 

• N/A

Skills: 

• Strong oral and written communication skills
• Attention to detail
• Planning and organizational ability
• Strong customer service
• Technical skills to include social marketing
• Ability to prioritize and quickly change direction as the need arises

Working Conditions:

• Might be required to work nights or weekend based on business demands.
• Must be able to work in fast-paced environment.

Essential Requirements:
Sales Manager
This description of physical and mental activities is not intended to describe essential job functions.  Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

Some lifting of up to 35 pound may be required. Must be able to stand and sit for periods of time (up to four hours in length). Requires walking, fingering, reaching and bending frequently. 

Must be able to speak, read and write English clearly, enabling one to communicate effectively with all guests, hotel management and staff and complete all required paperwork. Interact professionally with the general public and make quick decisions.

Must have a friendly, helpful personality enabling one to handle stress and guest relations pleasantly and effectively.

Must possess strong organizational skills and be detail-oriented in order to facilitate accurate completion of all required forms and procedures.

Other Requirements: